Hired legal

Hired Privacy Policy

Privacy Policy for HIRED Ride Hailing App
Effective Date: 30/03/2026 Last Updated: 30/03/2026
Version 1.3 Effective from 2026-03-30

1. Introduction

Welcome to HIRED ("we", "our", "us"). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our ride-hailing platform, including our mobile applications, website, and related services (collectively, the "Service").

By using HIRED, you agree to this Privacy Policy.

2. Data Controller Information

HIRED is the data controller responsible for your personal data.

Company Name: Hired Ltd Registered Address: 70 Dovey Road, Birmingham, England, B13 9NS Email: support@tryme.taxi

3. Information We Collect

3.1 Personal Data You Provide

  • Full name

  • Email address

  • Phone number

  • Profile photo

  • Account login credentials

  • Payment details (processed securely via third-party providers)

3.2 Location Data

  • Real-time GPS location (only when app is active or permitted)

  • Pickup and drop-off locations

  • Trip routes and history

3.3 Device & Technical Data

  • IP address

  • Device identifiers

  • Operating system and version

  • App usage logs

3.4 Usage Data

  • Ride requests and cancellations

  • Ratings and feedback

  • Customer support communications

3.5 Driver Data (if applicable)

  • Driving licence

  • Vehicle details

  • Insurance information

  • Background checks

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contractual necessity – to provide ride services

  • Legitimate interests – to improve services and prevent fraud

  • Legal obligations – compliance with applicable laws

  • Consent – for marketing communications and optional data

5. How We Use Your Data

We use your data to:

  • Provide and operate ride-hailing services

  • Match riders with drivers

  • Process payments securely

  • Improve app functionality and performance

  • Communicate service updates and support

  • Ensure safety and prevent fraud

  • Comply with legal requirements

6. Data Sharing

6.1 Between Users

To facilitate rides:

  • Riders see driver name, vehicle details, and rating

  • Drivers see rider name, pickup/drop-off, and rating

6.2 Service Providers

We share data with trusted third parties:

  • Payment processors (e.g., Stripe, PayPal)

  • Cloud hosting providers

  • Analytics providers

All third parties are contractually bound to protect your data.

6.3 Legal Disclosure

We may disclose data if required to:

  • Comply with legal obligations

  • Enforce our terms

  • Protect user safety

6.4 Business Transfers

Your data may be transferred in the event of:

  • Merger

  • Acquisition

  • Asset sale

7. International Transfers

If your data is transferred outside the UK, we ensure safeguards such as:

  • UK-approved Standard Contractual Clauses (SCCs)

  • Adequacy regulations

8. Data Retention

We retain your data only as long as necessary:

  • Active accounts: retained during use

  • Legal compliance: up to 6 years (e.g., financial records)

  • Safety/fraud: as required

9. Data Security

We implement appropriate technical and organisational measures:

  • Encryption (SSL/TLS)

  • Secure servers

  • Access controls

Despite this, no system is completely secure.

10. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request erasure ("right to be forgotten")

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us at support@tryme.taxi.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

11. Cookies & Tracking

We use cookies to:

  • Ensure app functionality

  • Analyse usage

  • Improve user experience

You can manage cookies via browser settings.

12. Account Deletion

You may delete your account via app settings or by contacting us.

Upon deletion:

  • Personal data is removed or anonymised

  • Some data may be retained for legal reasons

13. Children's Privacy

HIRED is not intended for users under 18. We do not knowingly collect children's data.

14. Automated Decision-Making

We use automated systems to:

  • Match riders and drivers

  • Detect fraud

These systems do not produce legal or significant effects without human oversight.

15. Marketing Communications

You may receive marketing communications if you opt in.

You can opt out anytime via:

  • App settings

  • Email unsubscribe link

16. Third-Party Links

We are not responsible for privacy practices of third-party websites.

17. Updates to This Policy

We may update this policy periodically. Changes will be posted with a revised date.

18. Contact Us

For questions or data requests:

Email: support@tryme.taxi Address: 70 Dovey Road, Birmingham, England, B13 9NS